Hamillroad Software sells its products through its own international dealer network (and OEMs). Therefore, in the first instance, support for whichever product you bought should be sought from the dealer (or OEM) from where the product was purchased.However, once you have registered your software, Hamillroad's technical support staff will endeavour to answer by email or telephone any queries you may have regarding the use of the software.
For email support please send any queries to support@hamillroad.com.
For telephone support please call +44 (0)1223 236272 between the hours of 09:30 and 17:00 BST, Monday to Friday inclusive.
Please also take a look at our FAQ page where common questions are answered, and at our Downloads page where any updates will be made available.
Also see the following links for help on specific topics:
Sharing Folders.
If you are using FirstPROOF to view images (either PGB, TIFF, LEN or RAS files) on another computer, then you have to share the folder on the other computer that contains the images/files, so that you can access them from FirstPROOF on your computer. This is normally straight forward, and any experienced sysadmins should be able to do this. However, there can be issues with getting permissions right, on both Windows and Mac OS. So we have written the following page to help you in getting it right.
